Operations Coordinator
Core
Coordinate day-to-day operations for public programs and education, leading a frontline team of Learning Facilitators to deliver visitor experiences.
Role type
Operations Coordinator (Public Programs & Education)
Builds
Public programs, educational events, and audience experiences at Melbourne Museum and across Museums Victoria.
Domain
Museums and cultural heritage
Required skills
Team leadership and supervision, rostering and workforce planning, performance management, program operations coordination, administrative management, stakeholder communication
Preferred skills
Experience with workforce management systems (e.g., TANDA), ability to work weekends and public holidays
Technologies
Microsoft 365 (Excel, Outlook), TANDA or similar workforce management systems
Responsibilities
Coordinate staffing and rostering for Learning Facilitators, lead and support frontline staff through coaching and training, analyze workforce needs for peak periods, support program planning and delivery, maintain operational records and reports, assist with recruitment and onboarding, manage administrative tasks like purchase orders and equipment.
Seniority
Mid-level, hands-on IC
