Customer Service
Core
Coordinate and reschedule missed or delayed deliveries, liaise with customers to arrange suitable delivery times, and investigate delivery issues to find practical solutions.
Role type
Customer Service Representative (Logistics)
Builds
On-time delivery operations for international logistics customers
Domain
Logistics and Transport
Required skills
Communication, organization, problem-solving, computer skills, administrative skills
Preferred skills
Logistics, transport, warehousing, or customer service experience
Responsibilities
Coordinate and reschedule missed or delayed deliveries, Liaise with customers to arrange suitable delivery times, Investigate delivery issues and find practical solutions, Update delivery information and maintain accurate records, Handle customer enquiries professionally and efficiently, Work closely with drivers, depot teams and internal departments