NICE AI Senior Consultant (Cognigy)
Core
Develop, test, and deliver NICE CXone AI software platform features including Proactive AI Agents using Cognigy, Omilia, and Kore.AI.
Role type
Senior IC machine-learning engineer (AI agents & CCaaS)
Builds
Production AI agents and CCaaS software features for enterprise clients
Domain
Contact Center as a Service (CCaaS) and Generative AI
Deliverable
production ML models | product features
Required skills
Python, C#, JavaScript, ASP.NET, Java, software engineering fundamentals, CI/CD, Git, containers, ML/LLM tooling (PyTorch, TensorFlow, LangChain, LangGraph), vector databases (Pinecone, Azure AI Search, FAISS), NLP, LLM-based solutions
Preferred skills
NICE CXone and CXone Studio, IVR/ACD, VoIP, Email, SMS, Chat systems, network infrastructure, enterprise CCaaS architecture
Technologies
Cognigy, Omilia, Kore.AI, NICE CXone, CXone Studio, C#, ASP.NET, JavaScript, Python, PyTorch, TensorFlow, LangChain, LangGraph, Pinecone, Azure AI Search, FAISS
Responsibilities
Implement NICE Proactive AI Agent and Cognigy/Omilia software, develop unit tests, conduct code reviews, resolve defects in QA, support production environment, collaborate with system analysis and project management
Seniority
Senior, hands-on IC