Expedition Operations Manager
Core
Leading shoreside operations for a small-ship expedition cruise line, managing fleet-wide expedition teams, safety, and guest experience standards.
Role type
Senior operational leader (Head of Department)
Builds
Expedition travel experiences for small groups in remote destinations
Domain
Tourism / Expedition Cruising / Marine Operations
Deliverable
product features
Required skills
Operational leadership, workforce planning, safety compliance, stakeholder engagement, strategic project management, performance management, change management, commercial analysis, rostering, recruitment
Preferred skills
Expedition cruising experience, tourism/hospitality leadership, First Nations employment initiatives, training and facilitation
Technologies
Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams), SharePoint
Responsibilities
Lead expedition operations across the fleet ensuring safe and consistent delivery; Develop and maintain operational standards and service frameworks; Lead, develop, and support a geographically dispersed workforce including recruitment and succession planning; Ensure guest experiences reflect brand expectations and review quality metrics; Support departmental budgeting and strategic projects.
Seniority
Senior, hands-on IC with strategic oversight