Team Leader | Desktop Home Assessing
Core
Lead and develop a team of Home Assessors to oversee operations, ensure quality assessments, and manage complex claims for an Australian insurance provider.
Role type
Senior IC operations team leader (home assessing)
Builds
Home assessment reports, repair scopes, and cost validations for insurance claims
Domain
Insurance / Residential construction / Property claims
Required skills
Team leadership and coaching, Technical knowledge of building repairs and estimating, Claims management, Operational performance monitoring, Stakeholder management, Process improvement
Preferred skills
Insurance or property claims experience, Experience with geographically dispersed teams
Technologies
None stated
Responsibilities
Lead, coach and support a team of Home Assessors across the region; Provide technical guidance on building assessments, repair scopes and cost validation; Monitor team performance, productivity and assessment quality; Manage complex claims, escalations and operational challenges; Identify opportunities to improve processes and customer outcomes; Build strong relationships with internal stakeholders, builders and suppliers.
Seniority
Senior, hands-on IC with leadership responsibilities