Academic Operations Specialist
Core
Maintain operational rhythm and staffing integrity for scheduled classes across Mathematics, English, Sciences, and Primary subjects at a tuition college.
Role type
Academic Operations Specialist (execution-focused IC)
Builds
Daily class delivery continuity for students via teacher rostering and coverage management
Domain
Education (K-12 tuition)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Rostering execution, shift negotiation, stakeholder engagement, CRM/LMS administration, absence management, logistics coordination, data logging, process improvement
Preferred skills
None stated
Technologies
Salesforce, NeoLMS, CMS3, Matrix+, Excel, Google Sheets
Responsibilities
Maintain staffing integrity across all subject disciplines; secure class covers and fill shift gaps via direct phone contact; respond to last-minute leave requests and reallocate staff; build relationships with teachers and tutors; assist with term-by-term planning and teacher-to-class allocations; execute weekend shift coverage; support on-site stock checks and campus setup; maintain accurate staffing records in systems; log teacher availability and attendance patterns; identify operational bottlenecks in rostering workflows
Seniority
Individual Contributor, execution level