Customer Service Consultant
Core
Handle high-volume inbound customer requests regarding salary packaging claims, package changes, and new applications while driving first-contact resolution.
Role type
Customer Service Consultant (Inbound)
Builds
Customer support interactions for salary packaging and employee management services
Domain
Employee Management Services / Financial Services
Deliverable
client delivery
Required skills
Customer service, first contact resolution, data administration, reporting, process improvement, compliance, outbound calling, MS Office
Responsibilities
Fulfill customer requests and queries relating to salary packaging claims, package changes, and new applications; Maintain accurate customer data and complete administration and reporting; Drive first contact resolution across phone and email channels; Deliver consistently high-quality customer service; Achieve individual and team targets; Identify opportunities to improve processes; Ensure compliance with privacy and legislative requirements; Identify customer needs and refer opportunities for additional products; Complete outbound calls where required
