Support Engineer
Core
Onsite IT support and maintenance for client environments, ensuring hardware, software, and network stability.
Role type
Support Engineer (Onsite/Desk-side)
Builds
Client IT environments (PCs, servers, network infrastructure)
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, network troubleshooting, device configuration, Microsoft Intune support, Microsoft 365 administration, Windows Autopilot deployment, IT service management, ticketing systems
Preferred skills
Microsoft Teams Room support, Logitech Tap systems, Windows Autopilot, ITIL/ITSM frameworks
Technologies
Microsoft Intune, Microsoft 365 (Exchange Online, SharePoint, OneDrive), Windows Autopilot, Logitech Tap, Microsoft Teams Room
Responsibilities
diagnose and resolve hardware, software, and network issues; install, configure, and maintain PCs, servers, and network infrastructure; monitor client environments and maintain documentation; collaborate with stakeholders to deliver effective IT solutions.
Seniority
Junior to Mid-level, hands-on IC