Resident Experience Team Member
Core
Front desk and resident services operations for a Build-to-Rent apartment community, handling leasing support, check-ins, and community engagement.
Role type
Entry-level property operations team member
Builds
Resident check-ins, apartment viewings, leasing support, and community events
Domain
Real Estate / Build-to-Rent / Residential Property Management
Deliverable
client delivery
Required skills
Front desk operations, customer service, leasing support, resident check-ins, apartment viewings, property management systems, event coordination
Preferred skills
Community building, multi-tasking, time management
Technologies
Property Management Systems (PMS), front office systems
Responsibilities
Manage front desk operations, calls, enquiries, and resident requests; Support leasing and property management activities; Coordinate resident check-ins, inspections, and apartment viewings; Support resident events and engagement initiatives; Represent the Build to Rent brand and maintain high service standards
Seniority
Entry level, hands-on IC