AusPEX Field Support Representative (FSR)
Core
Provide technical support, training, and operational guidance for the AusPEX aviation mission planning system to Australian Defence Force users.
Role type
Field Support Representative (FSR) for Defence Mission Planning System
Builds
Supports the AusPEX system for the Australian Defence Force
Domain
Defence / Aviation / Mission Planning
Deliverable
client delivery
Required skills
Australian Defence Force experience, Currency Management Software (PEX) proficiency, instructor-led training delivery, technical writing, stakeholder engagement, security clearance maintenance
Preferred skills
Aviation operations experience, Agile software development, business analysis, systems testing
Technologies
AusPEX, PEX
Responsibilities
Act as first point of contact for AusPEX users, troubleshoot system queries, manage support requests and bug validation, conduct instructor-led training and workshops, develop training materials and documentation, build relationships with operational units, assist with business analysis and testing, support system deployments, report on support outcomes
Seniority
Experienced IC