Team Leader, Housing
Core
Lead a team of five Customer Service and Support members to deliver consistent, high-quality tenancy management services and positive outcomes for customers.
Role type
Team Leader, Housing
Builds
Social, affordable, and market tenancies across the Community Housing Portfolio
Domain
Social housing and property management
Required skills
Team leadership and coaching, tenancy management, knowledge of housing legislation and policy, problem-solving, decision-making, written and verbal communication
Preferred skills
Experience in social housing, real estate, or property management environments
Responsibilities
Lead, coach, and support team members to build capability and confidence; Support the delivery and ongoing management of tenancies; Promote a customer-focused approach to tenancy management including complaint resolution; Support consistent, compliant service delivery; Contribute to continuous improvement of housing policies and procedures