Technical Account Manager
Core
Lead a team of Technical Account Managers (TAMs) while serving as the senior technical voice for strategic accounts in Latin America, driving complex integration resolutions and setting standards for technical partnerships.
Role type
Senior Individual Contributor Technical Account Manager (Team Lead)
Builds
Payment infrastructure integrations for global brands across Latin America
Domain
Fintech / Payments / API Infrastructure
Deliverable
client delivery
Required skills
Technical account management, team leadership/mentoring, RESTful APIs, API management tools (Postman, SoapUI, Swagger), server-side programming (Golang, Python, Node.js), database technologies (MySQL, PostgreSQL, MongoDB), project management, analytical problem-solving
Preferred skills
Fintech or payments industry experience, fluency in Spanish, experience with ticketing systems
Technologies
Golang, Python, Node.js, HTML, CSS, JavaScript, Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, Postman, SoapUI, Swagger
Responsibilities
Lead high-level discussions with customer leadership on technical strategy and risk mitigation; Define and implement best practices for technical onboarding and account health monitoring; Partner with developers to provide strategic technical guidance and support solution design; Collaborate with Product and Development to customize platform capabilities based on customer insights; Monitor integration progress and ramp-up milestones across the team; Champion the LATAM customer base internally to drive regional growth.