Superannuation Enquiries Officer
Core
Providing connected and empathetic service experiences for clients with potential Superannuation Insurance claim enquiries via phone, email, and SMS.
Role type
Customer service specialist (Superannuation claims)
Builds
Client communication and case updates for Superannuation Insurance claims
Domain
Legal services / Superannuation
Deliverable
client delivery
Required skills
high-volume phone handling, KPI metrics management, Salesforce administration, written and verbal communication, data reporting, process improvement
Preferred skills
legal industry background, Salesforce Lightning experience, administration qualifications