University Grad | Customer Experience Associate
Core
Customer Experience Associate diagnosing and resolving complex issues across Ramp's payments, cards, travel, and accounting products via live calls, email, and chat.
Role type
Senior IC Customer Experience Associate (Technical Support)
Builds
Customer support workflows and AI-powered CX tools
Domain
Fintech / Corporate Finance
Deliverable
client delivery
Required skills
Systems thinking, complex product troubleshooting, cross-functional collaboration, end-to-end issue ownership, AI tool feedback, live call management
Preferred skills
Process improvement, product mindset, high agency
Technologies
Zendesk, Slack, Glass, AI-powered research tools
Responsibilities
Engage with customers via live calls, email, and chat to diagnose issues across payments, cards, travel, and accounting integrations; manage escalations end-to-end across Engineering, Risk, and Product teams; provide direct feedback on AI-powered CX tools to shape their evolution.
Seniority
Junior to Mid-level, hands-on IC