Air Specialist
Core
End-to-end coordination of air reservation services, including quoting, booking, ticketing, and managing flight changes for luxury travel clients and internal staff.
Role type
Air Operations Specialist (Travel Industry)
Builds
Air reservations and ticketing for A&K clients and staff
Domain
Luxury Travel / Cruise Industry
Required skills
Airfare quoting and booking, GDS operations (Amadeus), ticket issuance and reissuing, cancellation and refund management, group flight portal management, payment processing, supplier relationship management, emergency air support coordination
Preferred skills
In-house travel system experience (Travel Studio), Microsoft Office proficiency, high-end client service experience
Technologies
Amadeus GDS, Travel Studio, OneIS, Microsoft Office
Responsibilities
Quote and book suitable airfares for clients; manage ticket issues, reissues, cancellations, and refunds; monitor GDS queues and coordinate alternatives; manage group flight pre-payment and final payment; maintain accurate booking files in Travel Studio and OneIS; manage staff travel air requirements; maintain airline supplier relationships; participate in after-hours emergency air support roster
Seniority
Junior to Mid-level, hands-on IC