Customer Services Operator
Core
First point of contact for customers and stakeholders seeking support across Orikan's parking and permit services, helping users navigate systems and resolve enquiries.
Role type
Customer Services Operator
Builds
Support for Residential ePermits and PayStay AU & NZ digital parking payment app
Domain
Smart city technology / Local government services
Deliverable
client delivery
Required skills
Professional phone manner, strong written and verbal communication, accurate data entry, multi-system usage, sound judgement, problem-solving, calmness under pressure, proactive approach
Preferred skills
Previous call centre or customer service experience, ability to work rotating roster (Mon-Sat 6am-9pm, Sun 8am-8pm)
Responsibilities
Provide professional customer support by phone and email, process applications and customer information using internal systems, maintain clear case notes and customer records in CRM, escalate complex enquiries, follow procedures to support compliance with government laws and policies
Seniority
Individual Contributor