Director, Client Success - Revenue Cycle - (REMOTE)
Core
Manage and grow client relationships for specialty revenue cycle management solutions, ensuring financial sustainability for healthcare organizations.
Role type
Director, Client Success (Revenue Cycle)
Builds
Specialty Revenue Cycle Management solutions for hospitals, health systems, and ambulatory surgery centers
Domain
Healthcare / Revenue Cycle Management
Deliverable
client delivery
Required skills
account management, client relationship management, KPI tracking, performance reporting, cross-sell strategy, implementation support, conflict resolution, consultative selling
Preferred skills
claims billing knowledge, IT/EDI systems experience, CRM software proficiency
Technologies
Salesforce, MS Office (Word, Excel, Outlook), E360 RCM platform
Responsibilities
Oversee Client Success activities for designated clients, manage KPI metrics including customer surveys and retention goals, generate monthly and quarterly reporting packages, collaborate with internal teams to develop client-specific strategies, assist with process update rollouts, manage client obligations and satisfaction, participate in internal account review meetings
Seniority
Director, strategic account leadership