Ombudsman, Banking and Finance (Small Business & Transactions)
Core
Make binding decisions on standard and complex banking and finance disputes involving small business loans, merchant payments, scams, and account issues.
Role type
Senior Ombudsman (Banking & Finance)
Builds
Independent complaints resolution outcomes for small business and transaction disputes
Domain
Banking, Finance, Dispute Resolution
Required skills
Legal qualifications, senior executive track record in banking/finance/tribunals, complex issue analysis, independent case handling, high-level written/verbal communication, resilience under public scrutiny
Preferred skills
Coaching/mentoring adjudicators, presenting at external conferences, developing organizational approaches
Technologies
AFCA rules and fairness principles
Responsibilities
Make binding decisions on complaints individually or as a panel, provide professional leadership and mentorship to adjudicators and case workers, support relationships with small business groups, government bodies, and regulators
Seniority
Senior, hands-on IC with leadership responsibilities