Lead, Market Operations (Service Quality)
Core
Oversee operational excellence and driver service strategies across multiple key markets, acting as a bridge between local market teams and functional departments to align frameworks with growth objectives.
Role type
Lead, Market Operations (Service Quality)
Builds
Driver service management frameworks, compliance playbooks, and infraction governance protocols for a global on-demand delivery platform.
Domain
Logistics / On-demand delivery / Marketplace operations
Deliverable
product features
Required skills
Operations or Platform Governance experience, Stakeholder management, Project management, Data-driven decision-making, Cross-border leadership, Process implementation
Preferred skills
Experience in high-growth marketplace (Logistics, Food Delivery, Ride-hailing), Ability to champion new processes
Technologies
None stated
Responsibilities
Review individual market performance in terms of Driver Management, Work with cross-functional teams to ensure sufficient quality supply, Equip local market teams with standardized compliance playbooks and infraction governance protocols, Support the strategy team in defining Service Quality framework
Seniority
Lead, hands-on IC