Customer Support Officer - Correspondence - Casual
On-site
Core
Handle customer enquiries, appeals, and infringement matters through professional written communication and case investigation.
Role type
Customer Support Officer (Correspondence)
Builds
Customer correspondence responses and case resolutions for parking technology and infringement management services.
Domain
Smart city technology / Parking management / Infringement management
Required skills
Written communication, Critical thinking, Policy interpretation, Case investigation, Time management, Computer literacy
Preferred skills
Local government experience, Infringement management knowledge, Case management systems experience