Application Specialist
Core
Technical expert for clinical diagnostics applications, leading complex issue resolution, incident management, and mentoring to improve healthcare technology performance.
Role type
Senior Application Specialist (Clinical Diagnostics)
Builds
Clinical diagnostics software solutions (LIMS, LIS, EMR) for healthcare customers
Domain
Healthcare / Clinical Diagnostics / Life Sciences
Deliverable
client delivery
Required skills
Application support, incident management, root cause analysis, advanced troubleshooting, stakeholder management, LIMS/LIS/EMR support, diagnostics workflow knowledge, mentoring
Preferred skills
Jira, Confluence, ITIL-based environments
Responsibilities
Lead resolution of complex application issues and customer escalations, manage critical incidents and drive root cause analysis, provide advanced troubleshooting and application expertise, mentor and support Application Specialists, partner with Product and Development teams to improve solutions, identify opportunities to improve service delivery and operational performance
Seniority
Senior, hands-on IC with mentorship responsibilities