Customer Service Operations Manager
Core
Manage customer repairs, servicing, and administration for a home and lifestyle retail store.
Role type
Customer Service Operations Manager
Builds
Repair and service workflows for customers
Domain
Retail (Home and Lifestyle)
Deliverable
client delivery
Required skills
Customer service, repair management, inventory coordination, financial administration, reporting, health and safety compliance
Preferred skills
Australian Consumer Law knowledge, complaint resolution
Technologies
Service databases, financial software
Responsibilities
Manage customer repairs and servicing, tag faulty products and liaise with service agents and suppliers, update service databases, process invoices and claims, run weekly repair reports, advise customers on stock arrivals and organize deliveries, ensure health and safety compliance
Seniority
Mid-level, operational management