Team Leader - Customer Service
Core
Lead a customer service team to provide empathetic support and hardship assessments for customers facing financial challenges.
Role type
Senior Team Leader, Customer Service
Builds
Supportive customer experiences and hardship resolution solutions
Domain
Financial Services / Lending
Deliverable
client delivery
Required skills
Team leadership and coaching, Empathy and customer advocacy, Financial hardship assessment, Risk and compliance knowledge, Cross-functional collaboration, Decision-making autonomy
Preferred skills
Systems and technology leverage, Clear written and verbal communication
Responsibilities
Guide team to deliver empathetic customer solutions, Conduct hardship assessments for customers, Collaborate with cross-functional teams, Coach and develop team members, Apply legislation and compliance standards, Make autonomous judgment calls on customer cases