Accor Workplace Area Manager NSW
Core
Oversee leadership of Accor services across a regional portfolio of Dexus Properties, planning, directing, and coordinating customer experience activities.
Role type
Senior IC workplace area manager (hospitality operations)
Builds
Customer experience services and tenant satisfaction for Dexus Properties
Domain
Hospitality operations / Real estate services
Required skills
Leadership, stakeholder management, strategic thinking, budget management, compliance management, team supervision, operational planning
Preferred skills
Commercial acumen, negotiation, networking, industry trend awareness
Technologies
None stated
Responsibilities
Supervise and train Customer Experience Managers and Concierge Team Members; manage team rosters and scheduling; respond to customer complaints and develop service guides; manage Service Level Agreements and KPIs; lead planning and delivery of Customer Activations
Seniority
Senior, hands-on IC
