Customer Support Specialist
Core
Acting as the primary voice and face of customer service for a modern business insurance platform serving entrepreneurs and freelancers.
Role type
Customer Support Specialist (Insurance)
Builds
A modern business insurance platform for entrepreneurs and freelancers
Domain
Insurance / Fintech
Deliverable
client delivery
Required skills
Empathy, sharp problem-solving, flawless Dutch (written and spoken), English proficiency, entrepreneurial mindset, curiosity about insurance products
Preferred skills
Experience in scale-ups, ability to collaborate with developers on product improvements
Responsibilities
Answering customer inquiries via chat, phone, and email without scripts; identifying recurring customer issues to drive product improvements; guiding new customers through onboarding to secure insurance quickly
Seniority
Individual Contributor