Claims Complaints Analyst
Core
Analyze claims complaints to identify root causes, trends, and systemic issues, then drive improvements in the claims journey and customer experience.
Role type
Claims Complaints Analyst
Builds
Insights and recommendations for operational leaders and governance forums to reduce complaint volumes and improve outcomes.
Domain
Life Insurance / Claims Management
Deliverable
dashboards & analysis
Required skills
Root cause analysis, Claims process knowledge, Data analysis, Trend identification, Stakeholder management, Reporting
Preferred skills
Life Insurance Claims experience, Complaints management, Quality assurance, Continuous improvement
Responsibilities
Conduct detailed root cause analysis of claims complaints, Identify complaint drivers and emerging risks, Analyse complaints data to identify improvement opportunities, Prepare reporting and recommendations for leaders, Partner with stakeholders to drive sustainable improvements, Monitor complaint trends and escalate issues.
Seniority
Mid-level, hands-on analyst