Sr Tech Field Eng
Core
Provide expert onsite technical support, installing, repairing, and maintaining hardware and software solutions for large and complex client environments across Australia.
Role type
Senior Technical Field Engineer
Builds
Client system and infrastructure uptime
Domain
IT Infrastructure / Hardware Support
Deliverable
physical/clinical work
Required skills
hardware maintenance, server and storage break-fix support, troubleshooting, preventive maintenance, system installations and upgrades, advanced diagnostic tools usage, technical guidance to team members, process improvement identification, documentation and reporting
Preferred skills
technical certification, Associate Degree
Technologies
server hardware, storage systems, diagnostic tools
Responsibilities
Install, repair, and maintain hardware and software solutions; Perform server and storage break-fix support and preventive maintenance; Manage onsite service activities from start to finish; Conduct installations, upgrades, and system maintenance; Utilize advanced diagnostic tools to resolve complex technical challenges; Provide technical guidance to fellow engineers; Identify recurring issues and recommend process improvements; Maintain accurate documentation and service records
Seniority
Senior, hands-on IC