Service Advisor – BYD Gympie
Core
Front desk reception and coordination of after-sales service maintenance for electric vehicles.
Role type
Service Advisor (Automotive After-Sales)
Builds
Maintenance services and vehicle handovers for BYD electric vehicles
Domain
Automotive / Electric Vehicles
Deliverable
product features
Required skills
Customer appointment management, work order preparation, warranty policy implementation, parts ordering coordination, pre-delivery inspection support, customer issue resolution
Preferred skills
Familiarity with BYD operations
Technologies
Computer systems
Responsibilities
Manage customer maintenance appointments, receive customers and prepare work orders, coordinate progress of maintenance work, prepare vehicles for delivery, handle vehicle delivery and return processes, follow up with customers to ensure satisfaction, coordinate ordering of special parts, implement warranty policies, support pre-delivery inspections and new car handovers, address customer inquiries and concerns, resolve customer issues through proactive follow-up
Seniority
Mid-level, hands-on IC