Customer Care Representative
Core
Provide personalized education, resources, and ongoing guidance to patients with stoma or continence conditions via inbound/outbound support and product sampling coordination.
Role type
Customer Care Representative (Patient Support)
Builds
Patient support programs and product sampling initiatives for ostomy and continence care patients
Domain
Healthcare / Medical Devices
Deliverable
client delivery
Required skills
inbound and outbound calling, CRM system usage, data accuracy, product information delivery, coordination with clinical teams, KPI tracking
Preferred skills
nursing qualifications, healthcare experience, CRM/database experience, Microsoft Office proficiency
Responsibilities
Manage inbound calls, emails, and web enquiries; conduct outbound follow-up calls; coordinate discharge kits and product samples; maintain patient and clinical data; support Sales and Marketing teams
Seniority
Individual Contributor
