Business & Systems Analyst
Core
Improve systems and processes supporting the loan lifecycle across Operations, Sales, Product, and Technology.
Role type
Business & Systems Analyst
Builds
Operational workflows, system integrations, and automated processes for a fintech lender.
Domain
Fintech / Personal lending
Required skills
Business analysis, SQL, API integrations, JSON, low-code/no-code automation, CRM management, process documentation, stakeholder workshops
Preferred skills
Telephony/contact centre platforms (Amazon Connect), data validation
Technologies
Zoho CRM, Amazon Connect, n8n, Zapier, SQL, APIs, JSON
Responsibilities
Own and improve operational processes and workflows across the loan lifecycle; Turn business needs into practical system and process solutions; Run workshops and discovery sessions to understand problems and identify opportunities; Partner with Product and Technology to design operational workflows for new products and initiatives; Build and manage integrations between systems using APIs, JSON and data; Automate manual processes using low-code and no-code tools; Write SQL queries to support reporting, analysis and data validation; Test, implement and release system and process changes; Investigate and resolve system issues, bottlenecks and operational problems; Create clear process documentation and help teams adopt new ways of working; Build reports and dashboards that help teams understand performance and make better decisions; Use data and feedback to continuously improve our systems and customer experience
Seniority
Mid-level, hands-on IC