Senior Manager, Merchant Risk Operations, APAC
Core
Lead APAC Merchant Risk Operations team to strengthen global risk control strategy, manage operational performance, and ensure portfolio risk aligns with enterprise risk appetite.
Role type
Senior Manager, Merchant Risk Operations
Builds
Global risk control strategy, operational workflows, and risk tooling (rules engines, case management, AI/LLM-based workflows)
Domain
Fintech, Global Payments, Merchant Risk
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Payments/fintech/acquiring expertise, Merchant Risk (credit/fraud/brand), People management (3+ years), Cross-functional stakeholder management, Operational excellence, Strategic planning, Team scaling
Preferred skills
Data analysis and dashboarding, Risk tooling design/automation, AI/ML/LLM operations experience, Mandarin proficiency
Technologies
Rules engines, Case management systems, AI/LLM workflows, Analytics surfaces
Responsibilities
Lead APAC Merchant Risk Operations team for Payments, Own end-to-end operational performance (SLAs, quality, loss metrics), Oversee design and execution of merchant monitoring/investigation workflows, Partner with global legal/risk/compliance on policy implementation, Work with Product/Engineering to evolve risk tooling, Champion automation and AI to reduce manual work, Drive key performance metrics (fraud/chargeback ratios), Proactive stakeholder management
Seniority
Senior Manager, hands-on leadership