Strata / Landlords Claims Specialist
Core
Handle strata and landlords insurance claims from lodgement through assessment to payment, leveraging advanced technology to deliver market-leading service levels.
Role type
Claims Specialist (Strata/Landlords)
Builds
Claims processing workflows for brokers and clients
Domain
Insurance (Strata and Landlords)
Deliverable
client delivery
Required skills
Claims assessment, loss adjuster appointment, panel repairer coordination, SLA management, policy compliance analysis, trend feedback
Preferred skills
Technical insurance knowledge, ability to work under pressure, interest in insurance technology innovation
Responsibilities
Initial contact after claim lodgement, desktop assessment of smaller claims, appointment of loss adjusters and panel repairers, processing claims within SLA timeframes, feedback on claims trends to management and underwriters