Duty Manager (Operations)
Core
Hands-on operational leadership ensuring seamless day-to-day hotel operations across Front Office and Food & Beverage, acting as Manager on Duty and Guest Relations Manager.
Role type
Senior IC hotel operations manager
Builds
Daily hotel operations, guest experiences, and team performance
Domain
Hospitality / Hotel Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operational leadership, Front Office management, Food & Beverage management, Guest relations, Service recovery, Team coaching, Roster management, Compliance management, Event coordination, Financial outcome management
Preferred skills
Opera PMS experience, Shiji/IRIS POS experience, RSA certification, Manager Certification, First Aid Certificate, Barista experience
Technologies
Opera PMS, Shiji, IRIS POS
Responsibilities
Oversee daily Front Office and Food & Beverage operations, Act as primary escalation point for guest concerns, Lead, coach, and develop Front Office and Food & Beverage associates, Coordinate functions and events in line with Banquet Event Orders, Conduct daily property, room, and security inspections, Drive continuous improvement initiatives across the property
Seniority
Senior, hands-on IC