Customer Care Consultant - Scoresby, VIC
On-site
Core
Providing outstanding customer service via phone and email, managing enquiries, resolving issues, and following up on orders to ensure delivery expectations are met.
Role type
Customer Care Consultant
Builds
Customer satisfaction and accurate order fulfillment
Domain
Retail customer support
Deliverable
client delivery
Required skills
Customer service experience, communication, problem-solving, attention to detail, relationship building, administrative tasks
Responsibilities
Answering customer enquiries via phone and email, investigating and escalating issues, following up on orders, maintaining accurate records, building relationships with customers and internal stakeholders, identifying opportunities to improve processes