Control Room Operator
Core
Monitor CCTV, alarm systems, and access control platforms to detect, assess, and respond to security incidents in real time.
Role type
Control Room Operator
Builds
Site security monitoring and incident response coordination
Domain
Physical security / Monitoring centers
Deliverable
physical/clinical work
Required skills
Security monitoring, incident response coordination, alarm system management, access control management, incident logging, situational awareness, emergency response support, system compliance, communication with emergency services
Preferred skills
Previous control room experience, problem-solving, decision-making under pressure
Technologies
CCTV systems, alarm systems, access control platforms, computer systems
Responsibilities
Monitor CCTV, alarm systems, and access control platforms; Detect, assess, and respond to security incidents and alarms; Coordinate incident response and communicate with on-site personnel; Escalate security concerns in accordance with site procedures; Maintain accurate incident logs, reports, and operational records; Monitor site activity and identify unusual or suspicious behaviour; Support emergency response and business continuity procedures; Liaise with clients, contractors, and emergency services when required; Ensure compliance with client and company security requirements