Business Analyst
Core
Support VCAA's CRM and Salesforce modernisation by engaging stakeholders to understand processes and user needs, translating requirements into user stories, and documenting business rules.
Role type
Business Analyst (CRM/Salesforce)
Builds
Modernised CRM and Salesforce capabilities for Victorian schools and educators
Domain
Education / Public Sector / CRM
Required skills
requirement elicitation, process mapping, user story writing, acceptance criteria definition, data requirements documentation, UAT support, stakeholder communication
Preferred skills
Salesforce Business Analyst or Administrator certification, agile delivery, process modelling, Jira/Azure DevOps/Confluence, legacy system transition
Technologies
Salesforce, Jira, Azure DevOps, Confluence
Responsibilities
Engage schools and educators to understand current processes and user needs; document business rules, process changes, and data requirements; support user acceptance testing and transition activities; maintain requirements and traceability records; raise conflicting requirements and risks.
Seniority
Junior to Mid-level, fixed-term
