Team Leader - Home Assessing
Core
Leading a team of field-based Home Assessors to manage residential property claims efficiently and accurately.
Role type
Team Leader - Home Assessing
Builds
Residential property claims resolution and customer outcomes
Domain
Insurance / Property Claims / Construction
Required skills
Team leadership, Claims management, Building repair knowledge, Stakeholder management, Performance monitoring, Process improvement
Preferred skills
Coaching and mentoring, Complex claim resolution, Operational efficiency
Technologies
None stated
Responsibilities
Provide day-to-day leadership, coaching and support to a team of Home Assessors; Drive team performance across service, quality and customer outcomes; Monitor workloads, productivity, claim lifecycle performance and SLAs; Provide technical guidance on complex building and property claims; Manage escalations and support resolution of complex customer matters; Identify opportunities for process improvement and operational efficiencies; Build strong relationships with internal stakeholders, repair partners and suppliers; Support recruitment, onboarding and ongoing capability development within the team
Seniority
Mid-Senior, Hands-on IC with people management