Siebel Support _ Tier 2 CTR
Core
Provide L2/L3 production support, troubleshooting, and continuous improvement for enterprise Oracle Siebel CRM applications across Order Management, Payments, Fulfillment, and Customer Service domains.
Role type
Senior Siebel Support Engineer (Tier 2/3)
Builds
Enterprise Oracle Siebel CRM applications and integrations
Domain
Enterprise CRM / Oracle Siebel
Required skills
Oracle Siebel architecture, Siebel workflows/business services, SQL, EAI/EIM, SOAP/REST web services, shell scripting, incident management, root cause analysis
Preferred skills
Siebel DevOps, batch process optimization, business process understanding
Technologies
Oracle Siebel CRM, Oracle Database, EAI, EIM, SOAP, REST, Shell Scripting
Responsibilities
Manage production incidents and root cause analysis; Monitor application health and batch processes; Develop and maintain integrations with enterprise systems; Participate in application releases and deployments; Collaborate with stakeholders to resolve complex issues; Maintain technical documentation and knowledge articles
Seniority
Senior, hands-on IC
