Technical Writer
Core
Create clear, useful documentation across knowledge bases, admin guides, how-to content, troubleshooting resources, release notes, and product experiences for an enterprise SaaS product.
Role type
Technical Writer (Enterprise SaaS)
Builds
Knowledge bases, admin guides, how-to articles, troubleshooting docs, release notes, in-app help, UX microcopy, and documentation for AI-powered features.
Domain
Enterprise SaaS / Technical Documentation
Required skills
Technical writing, API documentation, CMS/knowledge base platform management, information architecture, content strategy, editorial judgment, support data analysis, visual content creation (screenshots/recordings), AI content optimization
Preferred skills
Knowledge-Centered Service (KCS), content design systems, terminology governance, intranet/productivity software documentation
Technologies
CMS, knowledge base platforms, AI/LLM tools
Responsibilities
Write and maintain high-quality knowledge base content; partner with Support to identify documentation gaps; document new features with Product and Engineering; create release notes and UX microcopy; develop documentation for AI-powered features; review and edit documentation for consistency; maintain knowledge base health and taxonomy; audit and refresh existing documentation.
Seniority
Mid-level (3–6 years experience)