Director of Resident Experience - San Francisco
Core
Lead service culture and resident experience for a premier ultra-luxury residential community in the San Francisco Bay Region.
Role type
Director of Resident Experience (Luxury Hospitality)
Builds
A welcoming, seamless, and highly personalized environment for residents and their guests.
Domain
Luxury Residential Hospitality
Required skills
Luxury hospitality leadership, team coaching and development, event planning and execution, vendor management, budget management, resident relationship management, operational partnership, policy and procedure improvement, inventory management, emergency response coordination.
Preferred skills
4- or 5-star hotel experience, private club experience, high-rise residential experience, luxury branded residence experience, BuildingLink or comparable systems proficiency.
Technologies
Microsoft Office, BuildingLink, property management systems, resident-service technology.
Responsibilities
Lead, coach, and develop a high-performing resident services/concierge team; Create and maintain elevated service standards; Develop and execute a calendar of resident experiences, social events, and cultural programming; Oversee event planning, entertainment, catering, vendors, logistics, and budgets; Develop strong relationships with luxury service partners; Monitor resident feedback and program effectiveness; Partner cross-functionally with General Management, Engineering, Housekeeping, and Security; Serve as a trusted resource for residents addressing concerns with discretion; Ensure warm, personalized welcomes and high levels of care; Maintain accurate resident information and operational records; Identify opportunities to improve policies and service delivery; Manage department supplies and vendor purchasing needs; Support emergency preparedness and property response procedures.
Seniority
Director, leadership & strategy
