Client Support Lead | Gregory Hills
Core
Lead a team of five to deliver responsive, client-centred tenancy support services, focusing on sustainable tenancies and positive client outcomes for tenants.
Role type
Senior IC client support lead (community housing)
Builds
Tenancy support services for tenants
Domain
Community housing / Social housing
Deliverable
client delivery
Required skills
Team leadership, coaching and mentoring, conflict resolution, de-escalation, stakeholder engagement, record-keeping, legislative compliance
Preferred skills
Experience in homelessness, disability, mental health, or child and family services, knowledge of residential tenancy legislation
Technologies
N/A
Responsibilities
Lead, supervise, and support a team of five; Provide regular coaching, mentoring, and professional development; Support staff to manage complex tenancy matters, complaints, and breaches; Engage with tenants and external agencies; Monitor service standards, workloads, and compliance; Ensure accurate client records and file notes.
Seniority
Senior, hands-on IC
