Participant Support Lead – Care Campus
Hybrid
Core
Coordinate shift-level assignments and coverage while actively engaging with individuals experiencing homelessness to connect them to hygiene, health, behavioral health, and housing resources.
Role type
Lead, direct service operations
Builds
Participant pathways to housing and essential services
Domain
Social services / Homelessness support
Deliverable
client delivery
Required skills
shift coordination, trauma-informed engagement, service navigation, staff coaching, de-escalation, problem-solving
Preferred skills
prior lead/supervisory experience, healthcare navigation, peer support experience
Responsibilities
Coordinate daily assignments, coverage, shift briefings, and handoffs; Model proactive participant engagement; Support warm handoffs and follow-up; Coach staff on role boundaries and documentation.
Seniority
Lead, hands-on supervision