Online Customer Service Agent (Remote)
Core
Support website visitors via chat, phone, and email to resolve inquiries, process transactions, and drive sales.
Role type
Customer Service Representative (Sales & Support)
Builds
Customer support interactions and sales outcomes
Domain
E-commerce / General Retail
Deliverable
client delivery
Required skills
Chat support, phone support, email response, transaction processing, refund handling, database updates, multi-tasking, sales goal achievement
Preferred skills
Conflict resolution, de-escalation, previous customer service experience