IT Support Engineer
Core
Deliver end-user support, identity and access management, and device management across Australia, Canada, and Japan to keep employees productive and secure.
Role type
Senior IT Support Engineer (Service Desk & Lifecycle)
Builds
Corporate IT services, secure access, and managed device fleets for a global betting platform.
Domain
IT Operations / Identity & Access Management / Endpoint Security
Required skills
Microsoft 365 administration, Entra ID / Active Directory, Microsoft Intune / Autopilot, Jira Service Management, ITIL practices, PowerShell scripting, networking basics (IP, DNS, DHCP, VPN, Wi-Fi), Azure RBAC, SaaS SSO configuration, asset and license management.
Preferred skills
Experience in regulated businesses, knowledge of GitHub administration, Azure DevOps, security operations (SECOPS) alert handling, knowledge of specific SaaS tools (BetTools, TBS, PBAdmin).
Technologies
Microsoft 365, Entra ID, Active Directory, Microsoft Intune, Autopilot, Jira Service Management, Confluence, Azure, GitHub, FortiClient, Microsoft 365 Endpoint Administrator, Azure Fundamentals, ITIL Foundation.
Responsibilities
Triage and resolve service desk incidents and requests; manage employee lifecycle (onboarding, role changes, offboarding); administer user identities and access controls; build, reimage, and deploy laptops; manage asset registers and software licenses; support meeting rooms and AV; investigate security alerts and phishing reports; maintain documentation and knowledge base.
Seniority
Mid-level, hands-on IC