Auxiliar de Atendimento aos Cursistas
Core
Provide operational support and retention assistance to postgraduate and extension students via phone, digital channels, and live class monitoring.
Role type
Student support specialist (education)
Builds
Student retention and operational support services for postgraduate programs
Domain
Higher education administration
Deliverable
dashboards & analysis
Required skills
Student support experience, Microsoft Office proficiency, academic record management, multi-channel communication, retention intervention, process improvement
Preferred skills
None stated
Technologies
Microsoft Office, Teams, YouTube
Responsibilities
Provide active and inbound support to students via phone, digital channels, and question groups; Monitor synchronous activities such as panels, mentoring sessions, and broadcasts; Proactively contact students at risk of withdrawal to improve retention; Process requests for academic documents and manage certificate/enrollment changes; Perform back-office activities including validating absence justifications; Identify graduating students with outstanding documentation and support regularization.
Seniority
Individual contributor