Customer Care Specialist
Core
Deliver exceptional service and support customers with insurance needs across the policy lifecycle, acting as a trusted first point of contact.
Role type
Customer Care Specialist (Insurance)
Builds
Insurance policy services for allied healthcare professionals
Domain
Insurance / Allied Healthcare
Deliverable
client delivery
Required skills
complaint resolution, policy maintenance, cross-selling, up-selling, regulatory compliance, multi-system navigation, problem-solving
Preferred skills
experience in professional indemnity, general insurance, banking products, regulated customer service environments
Responsibilities
Provide first point resolution for customer enquiries, investigate and resolve customer complaints, maintain and update policies in accordance with underwriting guidelines, achieve individual and team service and sales targets, identify cross-sell and up-sell opportunities, adhere to call handling and quality assurance requirements
Seniority
Individual Contributor