Local Host / Guest Service Agent
Core
Front office agent delivering guest services, creating memorable experiences, and driving commercial success for Punthill Maitland apartment hotel.
Role type
Guest Service Agent / Local Host
Builds
Guest experiences and commercial outcomes for Punthill Apartment Hotels
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service delivery, emergency management, sales lead identification, team collaboration, independent operation, adaptability
Preferred skills
Ownership mindset, inquisitive nature, relationship building
Responsibilities
Provide high-level guest services at check-in, check-out, and during stay; Create tailored memorable experiences for guests; Identify new sales leads to contribute to hotel commercial success; Manage emergency situations safely and professionally
Seniority
Individual Contributor, entry to mid-level