AI Platform Support Engineer
Core
Support and maintain a production AI Assistant Platform using LLMs, RAG, and embeddings to serve auditor and operational workflows.
Role type
Mid-level AI Platform Support Engineer
Builds
Production AI platform, RAG pipelines, LLM agent configurations, and data extraction workflows
Domain
Utility bill auditing, AI/LLM engineering, Cloud infrastructure
Deliverable
production ML models | product features | dashboards & analysis
Required skills
RAG pipeline development, LLM agent configuration, prompt engineering, vector indexing, data pipeline management, SQL querying, cloud platform operations, Python scripting, technical documentation
Preferred skills
AWS AI services (Bedrock, Q Business, Textract), JavaScript, AI-assisted development tools (Cursor, Claude), OCR/document extraction tools
Technologies
AWS (Bedrock, Q Business, Textract, S3), Python, SQL, JIRA, Vector databases
Responsibilities
Monitor system health and triage issues, build and tune RAG pipelines, configure LLM agent behavior and prompts, execute testing cycles for AI features, support document extraction workflows, evaluate emerging AI tools, maintain technical documentation, optimize cloud storage and costs, integrate AI platform with CRM
Seniority
Mid-level, hands-on IC