Guest Relations Supervisor (Executive Lounge): Details
Core
Supervise guest relations and service delivery for an executive lounge, ensuring guest satisfaction and coordinating special requests.
Role type
Guest Relations Supervisor
Builds
Guest experiences and service arrangements within an executive lounge
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service management, Reservation handling, Special request coordination, Team leadership, Quality standards enforcement, Policy compliance
Preferred skills
Passion for hospitality industry, Warm and welcoming demeanor, Prior experience in similar role
Responsibilities
Respond to guest questions and follow up to ensure satisfaction, Take and confirm reservations and cancellations, Supply guests with information on amenities and local activities, Arrange special services (spa, transportation, etc.), Collaborate with management to improve department performance, Assign and monitor work tasks for quality and timeliness