Accounts Receivable & Collections Specialist
Core
Independently manage collections activities for past-due accounts and resolve complex or escalated customer situations within established policies and guidelines.
Role type
Senior Accounts Receivable & Collections Specialist
Builds
Accurate cash application, timely collections, and effective issue resolution across the order-to-cash cycle
Domain
SaaS / Restaurant industry
Deliverable
client delivery
Required skills
Negotiation, payment plan creation and enforcement, process documentation, account termination analysis, legal terms interpretation, credit memo application, multi-form payment processing
Preferred skills
None stated
Technologies
None stated
Responsibilities
Negotiate with customers on past due amounts; Approve, create and enforce payment plans; Create and maintain process documentation for various collections strategies; Monitor and recommend any seriously delinquent accounts for database termination; Review Customer Agreements to understand where we can and should enforce our legal terms; Apply open credit memos to open customer invoices; Process payments of various forms (credit card, ACH, checks)
Seniority
Senior, hands-on IC